Courses Details

• Introduction about Microsoft Office
• Microsoft Word
• Microsoft Excel Basic formulas
• Basics of Microsoft Power point
• Getting started with OneDrive and OneNote

• Introduction to computer hardware components
• Assembling of desktop hardware
• Safety measures of computer hardware handling
• Installation of printer/scanner devices
• Preventive maintenance of PC hardware
• Diagnostic and resolving different kind of hardware issues

• Types of operating systems Version and compatibility
• Upgrading operating system
• Software installation
• Introduction of windows firewall
• Backup and restoration of OS
• Troubleshooting application related issues
• Installation of windows and linux OS
• Introduction about server OS and installation
• Storage file systems

• Computer network basics
• OSI model
• TCP/IP model
• Networking Devices and topology
• LAN basics
• IP V4 and IPV6 address
• Troubleshooting networks
• Wireless networking

• Windows Server OS introduction
• Windows file server role and features
• Windows Active directory
• DHCP role installation and configurations
• WSUS role configuration and management
• Introduction of Hyper-V
• Introduction Windows server backup

Introduction of domain environments

Fundamentals of Active Directory

Prerequisite of AD

Functioning of DNS

AD role installation

Management AD object

AD Environment configuration

Types of Group

AD FSMO roles

AD Partition

Basics of web services IIS

GPO processing and management

WSUS configuration

DHCP implementation and management

• Types of backups
• Different type of backup technologies
• Restoration process

• Office 365 and Gsuite installation
• Mail migration
• Moving MX record
• Email client configuration

• Introduction of Cloud services
• Introduction AZURE portal and services
• SAAS
• IAAS
• PAAS

• Basic Customer services
• Call logging
• Mail etiquettes
• Ticketing Tools
• Escalation matrix