Facility Management is a complete outsourcing of your IT departments. We offer Facility management services on Service Level Agreement (SLA) Model and Time and Manpower based support model. We are also specialized in providing remote management support in this area.

Our infrastructure support services or IT facilities management services aim at helping businesses in managing risk and controlling costs by reducing total cost of ownership, standardizing support processes and letting the business concentrate on core competencies of business. These services are designed to cater to the diverse requirements of organizations for efficient monitoring and management of their infrastructure including operating systems, servers, networks, database, application, storage etc. Overall, we optimize your IT infrastructure, maintain IT service continuity, reduce your safety risks and address staffing issues therefore helping you to manage and control your infrastructure costs effectively.

Main features of our infrastructure support services include: Structuring your IT support around levels/tiers is useful for reasons such as:
  • Help desk management.
  • Creating a positive customer experience.
  • Network management.
  • Quickly resolving small or easy-to-manage issues.
  • Server management.
  • Establishing a timeline and protocol for harder-to-solve problems.
  • Security management.
  • Increasing employee satisfaction.
  • Storage management.
  • Improving employee training, upward mobility, and retention.
  • Applications management.
  • Obtaining feedback and suggestions for product development.
  • Back-up & recovery management.
  • Desktop management.